Refund Policy

Refund eligibility is determined based on the reason and timing of cancellation, as set out in our Cancellation Policy, summarized below:

(a) Customer cancellation 48 hours or more before the Experience: 100% refund;

(b) Customer cancellation between 24–48 hours before the Experience: 50% refund;

(c) Customer cancellation less than 24 hours before the Experience, or no-show: no refund;

(d) Cancellation by the Service Provider: 100% refund, regardless of timing;

(e) Cancellation due to Force Majeure (weather, safety, government restrictions, etc.): 100% refund, or free rescheduling, at the Customer's choice.

All payments on the Platform are processed through our payment partner, Razorpay. Where a refund is due, it will be initiated to the original payment method used at the time of booking, and is generally processed instantly to within two (2) business days (T+2), subject to processing timelines of Razorpay and the Customer's bank or card issuer, which GoLookAround does not control.

(a) Cancellations made less than 24 hours before the scheduled Experience, or no-shows, as set out in Clause 2(c);

(b) Any add-on, Curated Package element, or third-party charge expressly marked as non-refundable at the time of booking;

(c) Circumstances arising from the Customer's failure to meet activity-specific eligibility requirements (age, fitness, documentation) disclosed at the time of booking.

Where an Experience is partially completed due to circumstances attributable to the Service Provider, GoLookAround will assess the matter in good faith, in consultation with the Service Provider, and may issue a proportionate refund at its discretion.

If a refund has not been received within the expected timeline, Customers should first check with their bank or card issuer, as processing times may vary. If the issue remains unresolved after seven (7) business days, please contact us at connect@golookaround.com with the booking reference and payment details for further assistance.

GoLookAround may update this Refund Policy from time to time. The updated Policy will be posted on the Platform with a revised "Last Updated" date. Bookings made prior to any such update shall continue to be governed by the Policy in effect at the time of booking, unless otherwise required by law.

For questions regarding refunds, please contact us at connect@golookaround.com.