Legal
Cancellation Policy
Last updated July 19, 2026
This Cancellation Policy applies to all bookings made through the GoLookAround website and mobile application (the "Platform"), operated by LOOKAROUND PRIVATE LIMITED ("GoLookAround"). It sets out the terms on which a Customer or a Service Provider may cancel a confirmed booking, and the resulting entitlement to a refund. This Policy should be read together with our Refund Policy and Terms & Conditions.
2. Cancellations by the Customer
Where a Customer cancels a confirmed booking through the Platform, the following tiered cancellation schedule shall apply, calculated from the scheduled start time of the Experience:
(a) 100% refund of the amount paid, if cancelled 48 hours or more before the scheduled Experience;
(b) 50% refund of the amount paid, if cancelled between 24 and 48 hours before the scheduled Experience;
(c) No refund, if cancelled less than 24 hours before the scheduled Experience, or in the event of a no-show.
The applicable refund, where due, shall be processed in accordance with our Refund Policy.
3. Cancellations by the Service Provider
Where a Service Provider cancels a confirmed booking for any reason, the Customer shall be entitled to a full (100%) refund of the amount paid for that booking, regardless of how close to the scheduled time the cancellation occurs.
4. Cancellations Due to Force Majeure
Where an Experience is cancelled due to weather conditions, safety concerns, government restrictions, or other circumstances beyond the reasonable control of either the Customer or the Service Provider ("Force Majeure"), the Customer shall have the choice of either: (a) a full refund of the amount paid; or (b) rescheduling the Experience to an alternate available date at no additional cost, subject to availability.
5. How to Cancel a Booking
Cancellations may be initiated through the My Bookings section of the Platform, or by writing to connect@golookaround.com with the relevant booking reference. The time of cancellation shall be recorded as the time such request is received by GoLookAround.
6. Rescheduling
Where permitted for a specific Experience, Customers may request to reschedule a booking to another available date instead of cancelling, subject to the Service Provider's availability and any applicable rescheduling terms specified on the listing. Rescheduling requests made within 24 hours of the scheduled Experience shall be treated at GoLookAround's discretion, in consultation with the Service Provider.
7. Modifications to this Policy
GoLookAround may update this Cancellation Policy from time to time. The updated Policy will be posted on the Platform with a revised "Last Updated" date. Bookings made prior to any such update shall continue to be governed by the Policy in effect at the time of booking, unless otherwise required by law.
8. Contact Us
For questions regarding cancellations, please contact us at connect@golookaround.com.